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Privacy Policy

PRIVACY POLICY OF KAUNO ARENA UAB  FOR KAUNAS ICE PALACE

Last revision date: May 27, 2022

1.    IS THIS POLICY INTENDED FOR ME?

This Privacy Policy (hereinafter referred to as the Policy) contains information on how Kauno Arena UAB (hereinafter referred to as Arena, We, the Company) collects, uses and stores your personal data and what your legal rights are. This information may be relevant to you in the following situations, when you:

  • Visit Kaunas Ice Palace at Kovo 11-osios St. 26, its territory and/or other pertaining facilities of Kaunas Ice Palace
  • Visit our website www.kaunoledorumai.lt(hereinafter referred to as the Website) to carry out certain actions, such as fill out the inquiry form, contact our customer service department and/or staff, sign up for a newsletter
  • Place an order for goods and/or services available on our Website (e.g. purchase tickets to the games, seasonal passes, etc.)
  • Perform certain actions on social media of the Arena, e.g., write a message, leave a review and/or a comment, etc.
  • Consent to receive direct marketing notifications from the Arena
  • Take part in quizzes, games and promotion events organized by the Arena
  • Submit a job application to Kaunas Ice Palace
  • Submit a review, request and/or complaint
  • Conclude an agreement with us, etc.

We follow the requirements of the General Data protection Regulation of the European Union (hereinafter referred to as the GDPR) and other legal norms regulating personal data protection to ensure the privacy and security of your personal data. This policy may be amended, therefore we recommend to visit our website regularly in order to access the newest version of the Policy.

2.    WHO IS RESPONSIBLE FOR THE PROTECTION OF MY PERSONAL DATA?

We operate as Kauno Arena UAB.
Enterprise No.: 302505310.
Address: Karaliaus Mindaugo Pr. 50.
Email: info@zalgirioarena.lt.

3.    HOW DO YOU USE MY PERSONAL DATA AND WHY?

3.1. For the purposes of the sales of goods and provision of services

When is this important to me? What information do you collect about me? Where do you collect the information about me? Am I obliged to provide this information? Why do you have the right to collect my personal data? How long do you use or store my personal data?
When you purchase skating sessions and/or subscriptions via our official agents. Your first name, family name, email, personal number, account number, amount paid, product/service, purchase history, health data (when purchasing tickets to the seats for people with disabilities and/or staff assistance is requested. From you This is a requirement which must be fulfilled in order to enter into the agreement with us. If you do not provide this information, we will not be able to supply our services to you. Agreement

(Clause (b) of Paragraph 1 of Article 6 of the GDPR)

2 years following the last purchase
When you purchase short-term / long-term rent of the Ice Arena via our official agents. Your first name, family name, email, personal number, account number, amount paid, product/service, purchase history. From you This is a requirement which must be fulfilled in order to enter into the agreement with us. If you do not provide this information, we will not be able to supply out services to you. Agreement

(Clause (b) of Paragraph 1 of Article 6 of the GDPR)

2 years following the last purchase

3.2. For the purposes of protection of the health and property of the company and individual

When is this important to me? What information do you collect about me? Where do you collect the information about me? Am I obliged to provide this information? Why do you have the right to collect my personal data? How long do you use or store my personal data?
When you give consent to the Internal Rules of Kaunas Ice Palace at the time of purchasing tickets/subscriptions to skating sessions (online and in Kaunas Ice Palace) Your first name, family name, date of consent, date of birth, signature, first name and family name of the accompanied minors. From you This is a requirement which must be fulfilled in order to enter into the agreement with us. If you do not provide this information, we will not be able to supply out services to you. Agreement

(Clause (b) of Paragraph 1 of Article 6 of the GDPR)

When you purchase single session ticket – 30 calendar days from the day of consent (when single session ticket is purchased).

 

When you buy subscription – during the subscription period.

 

When you enter the Kaunas Ice Palace, under a pre-defined list of visitors and/or authorization

 

Your first name, family name, organization you are representing, event, date of the event, signature From you This is a requirement which must be fulfilled in order to enter into the agreement with us. If you do not provide this information, we will not be able to supply out services to you.

 

Agreement

(Clause (b) of Paragraph 1 of Article 6 of the GDPR)

30 calendar days from the day of the visit.
When you are a tenant and have entered Kaunas Ice Palace using the pass issued to you.

 

Your first name, family name, organization you are representing, date and time of the visit. From you This requirement is set in the Agreement. If you do not provide this information, we will not be able to supply our services to you. Agreement

(Clause (b) of Paragraph 1 of Article 6 of the GDPR)

Up to 24 months, except when it may be reasonably suspected that an offence is recorded, a criminal offence or any other unlawful actions are committed (until the end of a respective investigation and/or court proceedings)

 

When you visit the areas and/or territories of the Kaunas Ice Palace that are monitored by the  surveillance cameras. Image, place visited/stayed at, behavior, personal belongings, time and date. From you You are not obliged Legitimate interest

(Clause (f) of Paragraph 1 of Article 6 of the GDPR) in ensuring your and our safety.

Up to 60 calendar days, except when it may be reasonably suspected that an offence is recorded, a criminal offence or any other unlawful actions are committed (until the end of a respective  investigation and/or court proceedings)

 

3.3. For the purpose of provision of information pertaining to our products and/or services

When is this important to me? What information do you collect about me? Where do you collect the information about me? Am I obliged to provide this information? Why do you have the right to collect my personal data? How long do you use or store my personal data?
When you agree to receive direct marketing notifications and/or

newsletters

Your first name, family name, email address, information on whether the e-mail we sent to you was opened, which active links were clicked, and other statistical data From you You are not obliged Your consent

(Clause (a) of Paragraph 1 of Article 6 of the GDPR)

 

Paragraph 1 of Article 69 of the Law on Electronic Communications of the Republic of Lithuania.

3 years following the last consent.

3.4. For purposes of management of business relationships

When is this important to me? What information do you collect about me? Where do you collect the information about me? Am I obliged to provide this information? Why do you have the right to collect my personal data? How long do you use or store my personal data?
When you are a

supplier of services/goods of the Arena, business partner of the Arena,

contact person of the

company represented by the Arena

Information provided at the time of conclusion of the agreement, including contact information, your first name, family name, email, personal

number, address, business

card, contractor data.

From you Ne Agreement

(Clause (b) of Paragraph 1 of Article 6 of the GDPR)

5 years following the last date of purchase / service order.

3.5. For the purposes of processing your requests and/or complain

When is this important to me? What information do you collect about me? Where do you collect the information about me? Am I obliged to provide this information? Why do you have the right to collect my personal data? How long do you use or store my personal data?
You submit

a request, application or complaint by email, in writing/ by phone

Your first name and family name, email, personal number, address, request, application or complaint, pertaining to you request, application or complaint. From you You are not obliged Your consent

(Clause (a) of Paragraph 1 of Article 6 of the GDPR)

2 years from the date

of submission

You complete a form to report an incident/damage, lost item and/or any other official form on the premises of the Ice Arena. Your first name and family name, email, personal number, date, signature, additional information specified in the relevant form.

 

From you You are not obliged Your consent

(Clause (a) of Paragraph 1 of Article 6 of the GDPR)

3 years following the date of completion of the form or until the date of conclusion of the investigation of the relevant incident (e.g. in cases where a lost item appears)

 

3.6. For purposes of website administration

When is this important to me? What information do you collect about me? Where do you collect the information about me? Am I obliged to provide this information? Why do you have the right to collect my personal data? How long do you use or store my personal data?
When you visit the website of the Arena. Device identification number (ID), IP address, login time,

information pertaining to the

cookie consent.

From you Depending on the

cookies selected or

not (for more information see Section 7 of this Policy)

Your consent

(Clause (a) of Paragraph 1 of Article 6 of the GDPR)

5 years following the date of visiting the website.

3.7. For the purposes of managing the social network accounts of the company

When is this important to me? What information do you collect about me? Where do you collect the information about me? Am I obliged to provide this information? Why do you have the right to collect my personal data? How long do you use or store my personal data?
When you carry out any active steps on the social networks

(Facebook) of the Arena.

User name, comments under a post, shares of posts, information on “like” and “follow” clicks on the Company’s social network account, information about reactions to posts, photos, messages, time, contents, attachments, replies of the messages, time of replying to the messages, information about participation in the

Company’s events, information about the rating of the Company and any other similar information that you may provide.

From you You are not obliged Your consent

(Clause (a) of Paragraph 1 of Article 6 of the GDPR)

The time limits for the storage of data are established by the provider of the social network.

We periodically review and/or remove posts that are out-of-date from our social networks every 6-12 months.

 

3.8. For the purposes of organizing games, promotions, quizzes (on social networks and/or during events held at the Kaunas Ice Palace)

When is this important to me? What information do you collect about me? Where do you collect the information about me? Am I obliged to provide this information? Why do you have the right to collect my personal data? How long do you use or store my personal data?
When you participate in games, promotions, quizzes on social networks and/or during events held at the Kaunas Ice Palace. Your first name, family name, post comments, post shares, information on “like” and “follow” clicks on the Arena’s social network account, information about reactions to posts, photos, messages, time, contents, attachments, replies of the messages, time of replying to the messages, information about participation in the Arena’s events, information about the rating of the Arena, photos or video recordings – if they are

intended for the competition

as one of the conditions of

participation.

 

 

 

 

 

From you You are not obliged Your consent

(Clause (a) of Paragraph 1 of Article 6 of the GDPR)

1 year after announcement of the winner

3.9. For the purposes of public information

When is this important to me? What information do you collect about me? Where do you collect the information about me? Am I obliged to provide this information? Why do you have the right to collect my personal data? How long do you use or store my personal data?
When you make

photographs and/or

video recordings during an event and the material are made public.

The image seen in the photograph, the image and/or

sound recording in the video

material, event, date of the

event.

From you You are not obliged Legitimate interest (Clause (f) of Paragraph 1 of Article 6 of the GDPR) to capture

and use images

from the events

taking place in the

arena for the purposes of representation.

5 years fowling the date of publication

3.10. For the purposes of selection of candidates for a job position in the Arena (Ice Palace division).

When is this important to me? What information do you collect about me? Where do you collect the information about me? Am I obliged to provide this information? Why do you have the right to collect my personal data? How long do you use or store my personal data?
You submit an application form

(CV) for the job position published.

Your first name, family name, date of birth, address, personal number, email address, workplace, education, desired position, date of receipt of the resume, personal characteristics, work experience, last workplace, record of service, positions held at the workplace, other work experience, language,

proficiency in foreign languages, levels of reading,

writing, speaking, ability to

work with computer

programs, other data and

reasons, desired salary)

and/or any other information

provided by you during

participation in the selection process.

From you This is a requirement

that must be met in

order to conclude an

employment contract

with us. If you do not

provide this information, we will not be able to conclude an employment contract with you.

Agreement Clause (b) of Paragraph 1 of Article 6 of the GDPR)

 

Your consent (Clause (a) of Paragraph 1 of Article 6 of the GDPR)

 

1 month following the end of the selection or 1 year if you have given a written consent.

4.    Who do you relay my personal data to?

Your personal data may be relayed to the recipients provided that such disclosure of personal data is obligatory and permitted in accordance with the laws, and for the purposes laid out above.

Recipients or categories

of recipients of personal

data

Purposes of transfer of

personal data

State of recipient of

personal data

Decision of the

European Commission

on whether a third country ensures an

adequate level of

personal data

protection

Appropriate safeguards to protect personal data

when transferred outside the EEA

Nacionalinis Bilietų Platintojas UAB Administration of ticket sales Republic of Lithuania N/A N/A
Asistentai.lt UAB Administration of visitor access Republic of Lithuania N/A N/A
Organizer of the event

and/or its company

Administration of visitor access Republic of Lithuania N/A N/A
UCS Baltic UAB

 

Administration of tenant access Republic of Lithuania N/A N/A
Organizers of games and

promotions, service

providers

Organization of games and

promotions

Republic of Lithuania N/A N/A
Interneto Vizija UAB

 

Website administration and public information Republic of Lithuania N/A N/A
Visetas UAB

 

Website administration and public information Republic of Lithuania N/A N/A
Koobin S.S.L. Provision of the possibility to

order short-term ice arena rental

services

EU N/A N/A
Sign on Tab UAB Supplier of the software intended to obtain digital signatures of the customers on the documents of

Kaunas Ice Palace related to the provision of services.

EU N/A N/A
Typeform SL Processing of your enquiries, requests or complaints EU N/A N/A
Photography service providers Public information EU N/A N/A
Lawyers, notaries, bailiffs Protection of the company’s interests

 

Republic of Lithuania N/A N/A
Law enforcement

institutions and courts of

the Republic of Lithuania

and the European Union

Protection of the legal interests of the Company and compliance

with legal requirements

Republic of Lithuania / EU N/A N/A
ActiveCampaign, LLC. Information about our products

and/or services

USA N/A The data to be transferred to the USA shall be stored in accordance with Standard contractual clauses
Google Inc. Public information USA N/A The data to be transferred to the USA shall be stored in accordance with Standard contractual clauses
Facebook, Inc., Facebook Ltd. Administration of the social network accounts of the Company, public information USA / EU N/A The data to be transferred to the USA shall be stored in accordance with Standard contractual clauses

5.    WHAT ARE MY RIGHTS?

In compliance with the conditions, limitations and exceptions set forth in data protection laws, you have the following rights:

My right When does this right apply to me?

 

The right of access when you seek to obtain confirmation as to whether we are processing data relating to you and, if so, access to the data and information about the processing of the data.
Right to have personal data rectified when you seek from us rectification of inaccurate data relating to you.

 

Right to erasure (“right to be forgotten”) 1) when the data is no longer necessary to achieve the purposes for which it was collected or otherwise processed, 2) when you revoke your consent on the basis of which the data processing was carried out and there is no other legal basis for processing the data, 3) when you object to data processing and there are no overriding legal grounds for the processing, or you object to data processing for direct marketing purposes, 4) when the data was processed illegally, 5) when the data must be erased in compliance with the legal obligation imposed on the Company, 6) when the data was collected in the context of offering an information society service directly to a child and after receiving a consent from the child.
Right to restrict processing 1) when you dispute the accuracy of the data, 2) when the processing is illegal and you object to the erasure of the data and request to limit its use instead, 3) when we no longer need the data for processing purposes, but you require the data to assert, exercise or defend legal claims, 4) when you object to data processing.

 

Right to data portability when you seek to receive the data you have provided to us in a structured, commonly used and computer-readable format and to forward that data to another data controller where the data processing is based on consent or contract and is carried out automatically.
Right to disagree when the data processing is based on a task carried out in the public interest or in the performance of public authority functions, or the legitimate interest of the data controller, including profiling, or if you object to the processing of your data for direct marketing purposes.
Right to withdraw

consent

when processing is based on consent and you seek to withdraw your consent at any time.
Right to lodge a complaint when you want to lodge a complaint with a supervisory authority, in particular in the Member State where you have your permanent residence, place of work or violation of the GDPR is suspected.

 

6.    DO YOU PROFILE ME AND MAKE AUTOMATED DECISIONS?

We do not make decisions that are based solely on automated data processing, that could have legal consequences for you or that could have any other significant impact on you.

7.    INFORMATION ON COOKIES USED BY US

7.1. What cookies do you collect and where do you use them?

When you visit the website www.kaunoledorumai.lt, cookies are used to ensure the quality of the content and functions. Cookies are small text files of information saved in your Internet browser or computer, which help Arena to recognize you as a visitor to the website, save the history of visiting the website and tailor personal content to you accordingly. Moreover, the collected cookie information helps Arena to ensure faster and more convenient use of the website, analyze your behavior and thus improve the services provided.

The website of the Arena uses the following cookies, a detailed list, functions and expiry times of which are provided in the table below. It is noteworthy that only necessary cookies are installed on your device, and any other cookies are installed only after you have selected them.

Strictly necessary cookies allow to ensure proper presentation and functionality of the website. These cookies are necessary for the proper use of the website, which is based on the proper execution of the contract when you visit the website, and for us to ensure the quality and security of your visit. The basis for processing the data collected via these cookies is your access and use of the website.

Functionality cookies allow to remember your preferences and choices the website including language, searches, previously reviewed information, website login data and thus ensure a more efficient use of the website. These cookies are not necessary, but they significantly improve the quality of using the website. The basis for processing the data collected via these cookies is your consent.

Analytics cookies are used by the Arena to count the visitors of the website and monitor your usage of the website, i.e. what services you are looking for, which accounts you visit most frequently, how long you visit the website. The basis for processing the data collected via these cookies is your consent.

Name of the cookie Purpose Expiry time
Strictly necessary cookies:
PHPSESSID Personal session cookie required to identify the session. Expire at the end of a session
klr_ecl_no, klr_ecl Marks the agreement of the use of cookies. 1 day
klr_ecl_AllowedCookies Marks the agreement of the use of cookies. 1 year
woocommerce_cart_hash, woocommerce_items_in_cart Helps WooCommerce determine when cart contents/data changes. Expire at the end of a session
wc_fragments_ Ensuring shopping cart functionality works properly. Expire at the end of a session
woocommerce_recently_viewed Saves the products viewed by the Visitor during the session. Expire at the end of a session
Functionality cookies:
pll_language Responsible for the selected language. 1 year
Analytics cookies:    
_ga The recognition identifier used to recognize unique users (used in Google Analytics). 2 years
_gid User’s log. Records behavior of the visitors in the website (used in Google Analytics).

User’s journal. Marks the user behavior on the website (Google Analytics is being used).

24 hours
_gat,

_gat_gtag_UA_XXX

The cookie is used to not overflow Google Analytics with requests to ensure connection efficiency. It ensures that double clicking would not result too many requests for Google Analytics. 10 minutes

7.2. How can I manage cookies?

When visiting the website of the Arena, you can select the desired cookies in the agreement form, that shows up at the top of the page once the website is opened (we only ask to fill it once). Once you’ve filled the agreement form, you don’t need to do anything else. The Arena will use only the cookies your selected to achieve the purposes set for the usage of these cookies.

You can edit the agreement form to change and/or to cancel your selections in relation to the cookies at any time. You can make changes to your cookies in your web browser, the place where this can be done depends on the web browser you are using. Please be aware that if you block certain cookies, the website of the Arena may be modified, previously selected parameters may be deleted, some parts of the website might not be functional.

For more information about cookies and handling of cookies please visit www.allaboutcookies.org or www.google.com/privacy_ads.html and web browser help pages:

  • Google Chrome: https://support.google.com/chrome/answer/95647?hl=en
  • Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
  • Opera: https://help.opera.com/en/latest/web-preferences/#cookies
  • Internet explorer: https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies
  • Safari: https://support.apple.com/guide/safari/manage-cookies-and-website-data-sfri11471/mac

8.    HOW CAN I USE MY RIGHTS AND CONTACT YOUR DATA PROTECTION OFFICERS?

In the event of any questions in relation to data protection, please contact our data protection officers by email at privatumas@zalgirioarena.lt.

You can also contact us by post by sending us mail at Karaliaus Mindaugo Pr. 50, Kaunas. Please be informed that if you do not provide your contact details, provide false contact details and/or your contact details change, Arena will not be able to contact you in order to respond to your request or complaint.


Last updated - 2022-09-30
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